Refund policy

Returns and Exchanges

We strongly believe in our products and want to make sure you are 100% satisfied with our products. Please reach out to us via our contact form with your inquiry and we will work to address any concerns.

We accept returns of unopened items purchased at SAKURA GARDEN within 14 days of purchase. Please follow the steps below to process your return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

  1. Contact us via our contact form.
    • Include identifying information (order number, email, name) as well as the item you wish to return.
    • Our team will reach back out to you with further communication to initiate a return.
  2. Ship the item back to the address below.
    • 777 South 67th Avenue, Suite 100, Phoenix, AZ 85043
    • Any returned item must be in new condition with original packaging and free from any damage.
    • Once the item is received back, we will inspect and notify you of approval or rejection.
  3. If approved, the refund will be issued back to the original form of payment.
    • Refunds may take 5-10 business days to appear depending on your financial institution.
    • Shipping fees are non-refundable.
    • You are responsible for return shipping fees. The cost of return shipping will be deducted from your refund.


Damages and Issues

We are determined to ensure that our service exceeds your expectations. However, in order for us to take corrective actions if your expectations are not met, please inspect your order upon reception and contact us immediately via our contact form if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work towards making it right.


Non-Returnable Items

Opened food items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds may take 5-10 business days to appear depending on your financial institution.
If more than 15 business days have passed since we’ve approved your return, please contact us via our contact form.