Shipping policy

Shipping Rates

  • We offer shipping to 48 states in the continental United States (excluding Hawaii and Alaska)
  • Free shipping on order of $50.00 or more.
  • A flat shipping fee of $10.00 applies to order under $50.00.
  • Shipping will be via Ground Service by the best carrier available.
  • You will receive an email notification at the time of shipment to track your order.
  • All products shipped will have at least 6 months of remaining shelf life.

*We currently do not offer shipments to US territories, military bases, and P.O. Boxes. We are constantly working to improve our capabilities, and we thank you in advance for you understanding.

Returns and Exchanges

We strongly believe in our products and want to make sure you are 100% satisfied with our products. Please reach out to us via our contact form with your inquiry and we will work to address any concerns. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

We accept returns of unopened items purchased at SAKURA GARDEN within 14 days of purchase. Please follow the steps below to process your return.

  1. Contact us via our contact form.
    • Include identifying information (order number, email, name) as well as the item you wish to return.
    • Our team will reach back out to you with further communication to initiate a return.
  2. Ship the item back to the address below.
    • 777 South 67th Avenue, Suite 100, Phoenix, AZ 85043
    • Any returned item must be in new condition with original packaging and free from any damage.
    • Once the item is received back, we will inspect and notify you of approval or rejection.
  3. If approved, the refund will be issued back to the original form of payment.
    • Refunds may take 5-10 business days to appear depending on your financial institution.
    • Shipping fees are non-refundable.
    • You are responsible for return shipping fees. The cost of return shipping will be deducted from your refund.

Please contact us via our contact form if the items are defective/damaged so we can work to resolve your issue. In the case of defect/damage of an item, we will communicate with you to either send a replacement or issue a refund.